Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the products, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection legislation.

The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the products.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (for example, a letter sent by post or email).

To exercise your right of withdrawal, contact us:

• Email: returns@vossconcept.com
• Phone: +49 30 1234 5678
• Address: Voss Concept GmbH, Friedrichstrasse 123, 10117 Berlin, Germany

You may use the following model withdrawal form, but it is not obligatory:

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us.

Return address: Voss Concept GmbH, Friedrichstrasse 123, 10117 Berlin, Germany

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to:

• Products that have been opened, used, or are not in their original packaging after delivery;
• Products that have been inseparably mixed with other items after delivery;
• Gift cards or digital products.