Terms of Service

By accessing or using this website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

This website is operated by Voss Concept GmbH, registered in Germany (HRB 123456, Amtsgericht Berlin). These Terms apply to all visitors, customers, and anyone who accesses or uses our services.

Voss specialises in fashion and accessories sold exclusively through our online store. We reserve the right to modify or discontinue any product at any time without prior notice. Prices are subject to change without prior notice.

All prices are displayed in the currency applicable to your region and include applicable taxes. Shipping costs may apply at checkout depending on your location.

By placing an order, you confirm that you are at least 18 years of age and that the information provided is accurate and complete. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud.

Payment must be completed at the time of purchase. We accept major credit cards, debit cards, and other methods indicated at checkout. All transactions are encrypted and processed securely.

Estimated delivery times are provided in good faith but are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. For more details, see our Shipping Policy.

We offer a satisfaction guarantee on our products. If you are not satisfied with your purchase, see our Returns & Exchanges Policy for details on how to initiate a return.

As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). For full details, see our Right of Withdrawal page.

Product images, descriptions, and specifications are provided for informational purposes only and may differ slightly from the actual product in colour, size, or appearance. Voss does not guarantee that descriptions or site content are accurate, complete, reliable, current, or error-free.

Products are sold exclusively for domestic and personal use. The user is responsible for verifying that the product is suitable for its intended use.

All content on this site — including text, images, logos, graphics, and product designs — is the property of Voss Concept GmbH and is protected by applicable intellectual property laws. Reproduction, distribution, or creation of derivative works without our express written permission is prohibited.

You agree not to:

• Use the site for unlawful purposes;
• Attempt to gain unauthorised access to any part of our platform;
• Transmit harmful, offensive, or deceptive content;
• Use automated tools to extract data from our site;
• Impersonate our company or any of its employees or representatives.

Our website and products are provided “as is” without warranties of any kind, whether express or implied. We do not guarantee that the site will be error-free, uninterrupted, or free of viruses or other harmful components.

To the maximum extent permitted by law, Voss Concept GmbH shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our site or products, even if we have been advised of the possibility of such damages. This does not affect your statutory rights as a consumer under applicable EU and German consumer protection law.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without prejudice to mandatory consumer protection provisions of your country of residence. Any disputes shall be subject to the jurisdiction of the competent courts in Berlin, Germany, unless mandatory law requires otherwise.

For EU consumers, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We reserve the right to update these Terms at any time. Changes take effect immediately upon publication on the site. Continued use of the site after any changes constitutes acceptance of the updated Terms.

For questions about these Terms, contact us:

• Email: support@vossconcept.com
• Phone: +49 30 1234 5678
• Company: Voss Concept GmbH
• Registration: HRB 123456, Amtsgericht Berlin
• VAT ID: DE123456789
• Address: Friedrichstrasse 123, 10117 Berlin, Germany