Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package directly on the carrier's website.

If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact our support team at support@vossconcept.com.

Orders are typically processed within 1-3 business days. During peak demand periods, processing may take slightly longer. We appreciate your patience.

• Pending: Your order has been received and payment is being confirmed.
• Processing: Your order is being prepared for dispatch.
• Shipped: Your order is on its way. Check your email for tracking details.
• Delivered: Your order has been delivered to the address provided.
• Cancelled: Your order was cancelled. A refund will be issued if applicable.

For enquiries about your order, contact our support team and include your order number:

• Email: support@vossconcept.com
• Phone: +49 30 1234 5678
• Business hours: Mon-Fri 9:00-18:00 (CET)