Returns & Exchanges

At Voss, your satisfaction is our priority. We stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Please read the following policy carefully before submitting a request.

You have 30 days from the date of delivery to request a return or exchange. After 30 days, we cannot accept returns unless the product is defective or an incorrect item was shipped.

In accordance with the EU Consumer Rights Directive (2011/83/EU), you also have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason.

To be eligible for a return, the product must be:

• In its original, unopened packaging;
• Unused and in the same condition as when you received it;
• Accompanied by proof of purchase (order number or receipt).

The following items are not eligible for return:

• Products that have been opened or partially used (unless defective);
• Items marked as Final Sale;
• Gift cards;
• Items damaged by the customer after delivery.

To initiate a return, please contact our support team:

• Email: returns@vossconcept.com
• Phone: +49 30 1234 5678

Include your order number and the reason for the return. Our team will provide you with return instructions and the corresponding shipping address.

Customers are responsible for return shipping costs, unless the return is due to our error (incorrect item, defective product). We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5 to 10 business days to your original payment method.

Please note that your bank or card issuer may require additional time to reflect the refund in your account.

If you need a different product or a different size, we recommend returning the original item and placing a new order. This ensures the fastest processing time and product availability.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at returns@vossconcept.com with a photo of the item and your order number. We will resolve the issue promptly at no cost to you.

If you have not received your refund after 10 business days:

• Check your bank account again;
• Contact your credit card company — it may take time before the refund is officially posted;
• Contact your bank, as processing times may vary.

If you have completed all of the above steps and still have not received your refund, please contact us at returns@vossconcept.com.

For questions about returns and refunds:

• Email: returns@vossconcept.com
• Phone: +49 30 1234 5678
• Website: vossconcept.com