Shipping Policy
Last updated: September 2026
1. Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard shipping | 5-10 business days | Calculated at checkout |
| Express shipping | 3-5 business days | Calculated at checkout |
| Free shipping | 5-10 business days | Free on qualifying orders |
3. Shipping Coverage
We ship to countries within the European Union and selected international destinations. Delivery times may vary depending on your location and local logistics processes.
Please note that orders may be subject to import taxes, duties, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your order directly through our Track Order page or through the carrier's tracking page.
If you have trouble tracking your order, contact us at support@vossconcept.com.
5. Delays
Delivery times are estimates and do not constitute a guarantee. Delays may occur due to high order volumes, weather conditions, carrier disruptions, or customs processes. We are not responsible for delays caused by factors beyond our control.
If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist you.
6. Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery confirmation. If your tracking shows the package was delivered but you have not received it, we recommend checking with neighbours and your local post office first.
If the issue persists, contact us at support@vossconcept.com and we will open an investigation with the carrier on your behalf.
7. Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us immediately at support@vossconcept.com — we can only make changes before the order has been dispatched.
8. Contact
For shipping-related enquiries:
- Company: Voss Concept GmbH
- Email: support@vossconcept.com
- Phone: +49 30 1234 5678
- Website: vossconcept.com